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Terms & Conditions
Page 1
  • Reservation, Booking Payment Process
  • Fares
  • Credit Card Fraud Prevention
  • Changes / Cancellation / Rebooking
GoAir uses an internet based system for its flight reservation and inventory hosting. Customers can access GoAir's website, (www.goair.in) for making reservations, rebooking and checking flight schedules of GoAir. In addition to this, they can also check for flight availability and applicable fares, select the flight and fares, agree to the airline terms and conditions, fill in the requisite Customer details, complete the payment process and generate the itinerary/e-ticket once the travel confirmation is completed.

Customers who request for duplicate print-outs of the itinerary at the airport reservation counters will have to pay an additional fee of Rs. 50 per print out (inclusive of service tax and cess, if applicable).

Customers can make their payment through their credit cards or through ICICI, SBI, AXIS and HDFC debit cards provided the cards are enabled for online transactions.

Customers can make reservations through our retail distribution network spread across select cities in India.
Customers can make reservations at our Call Centre and make payment through credit cards.However the Customer is required to have a One Time Password for any financial transaction carried out over the phone, which can be obtained from the credit card issuing bank and the process for the same can be read as under.
Click here for process of obtaining One Time Password

Customers can make reservations at Airport Counters, in the cities where GoAir operates, by paying through cash or credit cards or through debit cards as stated above

Customers should ensure that their residence, business and/ or mobile phone numbers are reflected in the booking records. This will help GoAir contact you in the event of any change in schedule or delay of flights. Tickets of GoAir are issued only on a confirmed basis and are valid for the date and flight for which they are issued. GoAir does not permit any open dated bookings.

GoAir prices its fares on a one-way basis using a dynamic pricing and inventory allocation structure. While fares and schedules are subject to change without notice, generally, the earlier a Customer makes a booking, the lower the Customer is likely to pay. GoAir quotes its fares in Indian Rupees (Rs).

Please note that our fares are provided for end to end travel, as reflected in the PNR, and no Customer is authorized to deplane at the stopover point. In the event of such an act (knowingly or unknowingly), the Customer is liable for disciplinary action. In case of exigency requiring termination of journey midway, a Customer would need to obtain permission from the Airport Manager and would need to sign an Indemnity letter after which the details would be then submitted to the CISF. The Customer would also be required to pay the difference in fare; if the fare for the stopover point is higher at that time. In case the fare till the stop over point is lower than total fare paid, then the Airline is not liable to refund the difference. Further as per security regulations the Customer would be allowed to exit the airport premise only after the stated aircraft reaches its final destination.

GoAir fares do not include applicable government taxes, such as the Customer Service Fee (PSF) and other applicable surcharges. The applicable taxes and surcharges are added to the basic fare and shown on the Customer booking.

GoAir offers adult fares, and infants up to the age of 24 months will be charged Rs. 907/- plus applicable PSF on economy class tickets, provided they don't occupy a seat.

Any fares with less than standard surcharges are promotional fares and are non cancelable.

An Additional airport fee (UDF) is applicable for flight departures from Delhi, Mumbai, Bengaluru, Chennai, Kolkatta, Jaipur & Ahmedabad. UDF is also applicable for Arrivals in Delhi. Taxes and Fees include applicable Customer Service Fee, Service Tax and Fuel Surcharge. CUTE charge & additional Airport Development Fee is also applicable on selected airports. All fares are subject to change until purchased.
Non –refundable convenience fee of Rs. 100 per passenger (inclusive of service tax and cess, if applicable) will be levied for all online transactions.

Go Airlines (India) Limited reserves its right to recover from its passengers any amount, deficit amount, including but not limited to taxes /government duties etc which were not levied /charged to the passengers in respect of the tickets booked by the passengers, which were sold due to system error or human error or operational error or any error or reasons beyond control of Go Airlines (India) Limited or any of its authorized agent at highly rebated rate or at highly discounted rate. Go Airlines will contact all its passengers (whether flown or not flown) with all details for recovering the deficit amount due from them.

All passengers are requested to kindly co-operate with Go Airlines and adhere to the demand raised by Go Airlines. Please note that the demand for recovery of deficit amount will be made only by Go Airlines through emails communication sent either to the passenger individually or to the agent through whom the booking is made by the passengers. The demand raised by Go Airlines is without prejudice to its legal right of recovering the amount from its passengers.
GoAir, at its sole discretion, may cancel the PNR without prior notice or information to the Customers, if in case: -
  1. The credit card/debit card used for the payment of the fare has been reported lost or stolen.
  2. The Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained.
  3. The Itinerary has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain such documentation). and/or
  4. The contact details provided in the booking are misleading/incomplete/incorrect or match with the details in other booking for which the credit card/debit card holder has raised dispute/chargeback.

To avoid being a victim of credit card frauds, GoAir advises you to always keep the following in mind:

  • If you have booked tickets with your credit card, bring along a photocopy (both front & back) of your credit card while traveling
  • If the booking has been made on someone else's card, carry an authorization letter from the person as well as a photocopy of that card
  • While submitting the photocopy, make sure you strike off the CVV number on it (On the reverse of the card, in italics at the end of the signature panel)
Fares and schedules are subject to change without notice due to regulatory approval or any other reason. Changes to Customer name are not permitted.

Subject to availability and payment of all applicable amounts, changes can be made to your Booking as follows: - Changes / Re-booking / Cancellations to the origin and/or destination of travel or to date or time can be made to your booking if you notify us at least 2 hours prior to the scheduled departure time by visiting either of our website, our Airport ticketing counter or in remote cases by calling GoAir Customer Call Centre.

The onus for canceling the PNR within the stipulated time rests with the Customers and if necessary should be done by visiting our Airport ticketing counter.

The table below gives details of the charges:
  Customer GoSmart GoFlexi GoBusiness - A Fully Flexible Premium Service
BOOKINGS Adult Base fare + applicable taxes & surcharge Base fare + applicable taxes & surcharge Base fare + applicable taxes & surcharge
Infant Rs.525/- + applicable PSF and applicable Service Tax Rs.525/- + applicable PSF and applicable Service Tax Rs.525/- + applicable PSF and applicable Service Tax
       
CANCELLATION
CHARGES
       
Adult Rs.1500/- Rs. 400/- Rs.1500/- for bookings made post 17th June 2014
Infant Nil Nil Nil  
         
REBOOKING
CHARGES
Adult Rs. 1500/- + difference in base fare and applicable taxes and surcharge Only difference in base fare and applicable taxes and surcharge Only difference in base fare and applicable taxes and surcharge
Infant Nil Nil Nil
       
       
BAGGAGE ALLOWANCE Check In 15 kg 15 kg 35 kg
  Hand Baggage 7 kg 7 kg 7 kg
         
TRAVEL INSURANCE   Rs. 129/- per person Rs. 129/- per person Rs. 129/- per person
         
PRIORITY CHECK IN   N A N A Available
         
SNACKS & BEVERAGES   Available at a cost Available at a cost Complimentary
         
SEAT CONFIGURATION   3 Seater 3 Seater 2 Seater (middle seat is always vacant)

Changes to the reservation will result in the above fee plus any difference in fare, taxes and surcharges, between the original fare paid and the fare payable for the revised booking. If the new fare is lower than the originally booked fare – the difference in the original booking amount and the new amount (including rebooking fee) will be retained in a credit shell for a period of 12 months where the Customer may use it as payment towards future travel and this fee is subject to change without notice.
In case of cancellation the balance of the original booking amount will be retained in a credit shell for a period of 12 months where the Customer may use it as payment towards future travel. In case of non-utilization during the validity period, the credit note amount is liable for forfeiture. Cancellations to bookings less than 2 hours prior to the scheduled departure time will be treated as no show Customers.

In case of cancellation of a booking, made by a Go channel partner, refund has to be collected from that respective Go Channel.
No refunds will be given once reservations are confirmed and booked on GoAir flights. Customers should note that certain fares are offered subject to certain conditions, which may limit, restrict or exclude the right of the Customer to change or cancel Bookings. Any fares with less than standard surcharges are promotional fares and are non cancelable.
 
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