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Terms & Conditions
Page 5
  • Reduced Mobility / Disabled Customers
  • Customer Medical Certification
  • Dangerous Articles In Baggage
  • In-Flight Services
This means that any person whose mobility when using transport is reduced due to any physical disability (sensory or locomotors, permanent or temporary), intellectual disability or impairment, or any other cause of disability, or age, and whose situation needs appropriate attention and adaptation to his or her particular needs of the service made available to all Customers.
Go Airline follows a detailed procedure for carriage of disabled persons or persons with reduced mobility and has also developed emergency evacuation procedures and training of the staff for handling Customers with disabilities.
Go Airline shall provide necessary assistance to persons with disabilities/impairment provided that such persons or their representatives inform us of their requirement in advance.
Due to safety reasons the number of non ambulatory Customers which can be carried is limited and is detailed below.

A/C Type Unescorted Escorted Total per A/c
A320 Max 4 Max 8 Up to 8, all type

No Medical clearance or special forms are insisted from Customers with disabilities or reduced mobility who only require special assistance at the airport in embarking/ disembarking and a reasonable accommodation in flight. Such Customers are requested to inform our Airport Office/ Call center at least 24 hours prior to the flight. However there are certain conditions under which the Customer will need a prior clearance from the GoAir Medical Department before travel. The conditions under which prior clearance is required include:
  • Customer suffers from any disease, which is believed to be actively contagious and communicable.
  • Customer, because of certain diseases, or incapacitation may have or develop an adverse physical condition which could have an adverse effect during flight and on safety and emergency evacuation procedures;
  • Customer would require medical attention and/or special equipment to maintain their health during the flights;
  • There exists a possibility of medical condition aggravated during or because of the flight;

How to get a Medical Clearance?

  • MEDIF form (Medical Information Form) is required to be filled by the Customer's treating physician and will need to be submitted at GoAir Airport reservation office.
  • MEDIF form can be collected from any of the GoAir Ticketing Office or can be downloaded from the GoAir Website. MEDIF form has two Attachments:- Form A: - Completed by the Airport Staff on receiving a filled Form B. Form B: - Completed by the Attending Physician.
  • On receiving the filled MEDIF Form GoAir reservation office will coordinate with the GoAir Medical Department for clearance.
  • On receiving clearance from Medical Department Customer/Representative will be updated and reservation formalities will need to be completed.
  • A minimum of 72 hours prior notice is required for all the formalities to be completed.
  • On the day of travel, Customer should report 90min prior to the departure time in order to ease the procedures of check in as well as boarding.
  • Customers who need assistance in feeding, communicating, toileting and personal needs are requested to travel with an Escort.

Note:- A disabled Customer and/or his/her escort/accompanied representative should carry all the relevant medical documents for any reference by our airline personnel and/or airport authority to avoid inconvenience of their travel and to be used in case of any emergency medical aid.

At GoAir all efforts are made to ensure maximum comfort and care for the Customers throughout the course of travel both at the Departure and at the Arrival stations. Some of the aspects of the assistance provided during travel include: -
  • Pre Assigning of Seats to offer maximum comfort
  • Complimentary Wheelchair Assistance till/from the Aircraft
  • Assistance with Baggage at the Airport
  • Arrangement of Clearance Certificate for the Ambulance into the Airport (if requested)
  • Priority Tag on the bags to ensure early identification by the airline staff
  • Priority boarding to avoid inconvenience
  • A separate vehicle can be arranged inside the Airport for ramp transfers (If required & on availability Basis)
  • Customer can use their own wheelchair till/from the Aircraft (Subject to Security Clearance)
  • Assistance with seating inside the Aircraft
  • Special pre- flight briefing is conducted by the crew to acquaint the disabled Customers on emergency evacuation procedures and aircraft facilities
  • A separate pre- flight briefing conducted by the crew to the blind Customer traveling alone on emergency evacuation procedures, physical demonstration on use of drop down oxygen mask, seat belts, Life jackets, Brace position.
  • Priority delivery & Assistance with baggage from the aircraft on arrival
For the health/medical conditions mentioned below, a Customer requires a 'Fit to Fly as a Customer / Fit for Air Travel' medical certificate valid for travel date, ideally issued in the last 24 (twenty four) hours from his/her treating and/or consulting registered allopath specialist/consultant doctor along with his name, signature and medical council registration number (and preferably on a letter head).
  • Any medical/surgical illness or condition that may cause in-flight/on-board problem or even death.
  • Any medical/surgical complicated, unstable or uncontrolled condition that may cause in-flight/on-board problem or even death.
  • Undergone surgery/operation and/or suffered/suffering major/critical illness in the past15 to 30 days.
  • Pregnancy from 28th week onwards (i.e. completed 27 weeks)
  • Suffering or under treatment for any infectious/contagious illness.
  • Discharge after hospitalization for any reason.
  • Customer in doubt of need of medical fitness certificate i.e. in case if Customer is unsure whether he/she requires a medical certificate, is advised to obtain one to avoid any inconvenience for air travel/medical clearance.
  • May require any emergency life support in-flight/on-board acceptable by our airline. (Note: Life support equipment such as oxygen shall be provided by Go Airlines at a nominal cost. Personal oxygen cylinders are not allowed to be carried on board due to safety reasons).
For safety reasons, dangerous articles, such as those listed below, must not be carried in the Customer's baggage:

  • Compressed gasses e.g. deeply refrigerated, flammable, non-flammable and poisonous such as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
  • Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus containing mercury.
  • Explosives, ammunitions, fireworks and flares, ammunition including blank cartridges, handguns, fireworks and pistol caps.
  • Flammable liquids and solids such as: lighter refills, lighter fuel, matches, paints, thinners, fire-lighters, lighters that need inverting before ignition, matches, radioactive material, briefcases and attaché case with installed alarm devices, and oxidizing materials such as bleaching powder and peroxides.
  • Poisons and infectious substances such as insecticides, weed-killers and live virus materials. Other dangerous articles such as magnetized materials, offensive or irritating materials.
  • Carriage of dry cell batteries, knives, scissors, sharp instruments, tools, firearms, ammunitions and toy replicas are prohibited in the Customer cabin.
  • Carriage of such other articles, prohibited as per applicable laws
Snacks and beverages may be offered for consumption on board on chargeable basis (subject to availability of snacks and possibility of conducting service when encountered by weather / or due to other regulatory factors) to Customers. The serving and consumption of alcohol on board is strictly prohibited.
Smoking on board, on any GoAir aircraft, is strictly prohibited.
Use of mobile phones in-flight or on ground during refueling is strictly prohibited on GoAir Flights. Please adhere to cabin crew instructions when asked to switch off the mobile phones.

Pre-book snacks on www.GoAir.in:Now customers can pre-purchase combo meal at the time of booking ticket(s) on www.GoAir.in. Customers can choose between a Vegetarian and Non-vegetarian combo meal as per their preference.

Terms and Conditions for pre-booked combo meal on www.goair.in:
  • Customers can purchase their combo meal at least twelve (12) hours prior to the scheduled departure time of their Go Air flights.
  • Selection of combo meal are subject to substitution/change as per availability
  • The combo meal type request is linked with the flight ticket. Once customers have chosen & places their combo meal preference (vegetarian or non- vegetarian), they cannot change the said preference later.
  • Customers can book and purchase the combo meal only by logging on to the website www.goair.in
  • For flights where there is no change in flight number (‘via flights’), customers will be able to place their combo meal request only for the first leg of the journey and it will also be served only on the first leg of the journey
  • For multi sector flights, customers may purchase additional meals onboard for the connecting sectors.
  • The price of the combo meal is inclusive of all taxes.
  • To avail the combo meal the e-ticket printout must be presented to the crew, failing which it will not be served.
  • Payment is collected on account of Café Coffee Day for in-flight combo meal served to the guest on all Go Air flights.
  • The Combo meal will consist of (Sandwich + Juice + Cake + Chips), these contents can be changed / modified or replaced without prior notice, and at sole discretion of Go Air.
  • The Combo meal will be served at temperature maintained in Aircraft, and Go Air does not guarantee that the Combo Meal will be served at hot / warm temperature.
  • Go Airlines reserves the right to change, amend and/or withdraw any of these terms & conditions without any reason and at anytime, without prior notice.

Cancellation and Refund of Combo Meal Requests
  • Combo meal purchased at the time of booking are non-refundable in case of ticket cancellation or NO-SHOW.
  • If the flight is cancelled by Go Airlines, the amount paid for the combo meal request will be refunded in the original form of payment by way of reversal on your debit or credit card entry.

Rescheduling and Refund of Combo Meal Requests
  • Combo meal request cannot be carried forward incase the customers reschedule their itinerary. The amount collected for the combo meal will not be refunded.
  • If the flight is rescheduled by Go Air, customers combo meal request will be carried forward at no extra cost.
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